Insurance Agents - How Does Yours Measure Up?



Insurance agents can be some of the most essential individuals you'll ever work with. They will assist you protect your property, your possessions and your financial resources. The work of an insurance representative has the potential to save you from financial destroy.

You could go through your whole life time and not require the services of a lawyer. You might die and live and not have to use an accountant. But you can't live in "the real life" without insurance representatives.

Remember ... it's YOUR responsibility to learn which coverages are right for you.

Have you ever heard a story from a buddy or relative who submitted an insurance claim, just to discover that the protection their representative guaranteed was not there? I hear those stories ALL THE TIME, and at the WORST POSSIBLE TIME ... AT DECLARES TIME!

I started my insurance profession as a representative in 1973. I kept my representative licenses active till 1992 when I ended up being an insurance adjuster. During that period of time, I sold nearly every type of insurance you can possibly imagine. That provided me a depth of experience in insurance sales. All of that experience did not make me a professional in insurance. I discovered danger analysis and sales methods. However I don't believe that I ever had one minutes' training in the best ways to manage a claim. When my customers had a claim, I provided the business's telephone number and told them to call it in. We sometimes completed an Acord type, which is a standard industry form for filing a claim. That was all we did.

The finest representative is an individual who has invest time studying insurance, not an individual who is a professional in sales. The biggest percentage of insurance agents of all types are sales people, not insurance experts.

There are a lot of institution of higher learnings that use degrees in insurance today. In our location, the University of Georgia uses degrees in Threat Management and Insurance. It's a quite well-respected program.

Representatives can also end up being professionals in insurance by going through continuing education, such as the Licensed Residential Or Commercial Property Casualty Underwriter (CPCU) education program. Life insurance agents can achieve the Certified Life Underwriter (CLU) professional designation. There are other designations readily available to representatives, however those 2 are the most commonly accepted educational programs.

Agents in most states also need to finish a state-required variety of Postgraduate work hours each year in order to preserve their insurance licenses. If they don't complete the hours, the state cancels their licenses.

A representative has a task to you, called the "fiduciary task." That indicates that he should keep your financial well-being first in his top priorities. He has actually breached his fiduciary responsibility to you if an agent sells you an insurance policy because it has a greater commission than another policy.

Representatives normally carry a type of liability insurance called "Errors and Omissions" liability insurance. Omssions and errors (E&O) is the insurance that covers the agent's business, or the representative individually, in the event that a client holds the representative accountable for a service he provided, or stopped working to supply, that did not have actually the expected or promised outcomes.

1. loss of customer data. The agent merely loses your file, physically or digitally.

2. system or software failure. Computer at the representative's workplace crashes and all data is lost.

3. irresponsible oversell. The representative offers you coverage you don't require, or sells you coverage limitations higher than needed.

4. claims of non-performance. This is a broad category but requires to be. This might include charges that an agent did not offer the appropriate policy, or the appropriate amount of protection.

The number 4 example above is the most common and most dangerous for representatives. Here's why.

Individuals today have multiple insurance direct exposures, like:

automobile physical damage

car liability

uninsured or underinsured motorists direct exposures

property owner physical damage

homeowner liability

excess liability

businessowner physical damage

businessowner liability

home-based organisations

life insurance needs

health insurance requires

disability insurance requires

Any one of the direct exposures noted above can effect any of the others. They are intricately woven together in each of our lives.

Any agent doing business in the modern-day world ought to do an insurance analysis of any prospect's present insurance and his future insurance requirements. To cannot do so is an invite for a suit.

What does this mean to you?

First: If your representative makes guarantees to you about coverage, and your claim gets denied, you can make a claim versus the representative's Omissions and errors Liability policy. You may need to get a lawyer involved, however that just increases the chance that your rejected claim will make money.

Next: In my never-to-be-humble viewpoint, ALL agents offering ANY kind of insurance ought to carry out a Insurance Needs Analysis for the possibility PRIOR to offering the policy. In addition, I believe that a representative ought to thoroughly discuss the findings of the Insurance Needs Analysis to the possibility PRIOR to selling the policy.

The policyholder has a complete description of the policy he's buying and its relationship to all his other insurance. The representative offers the right protection, and significantly decreases the danger of a lawsuit or claim versus his E&O coverage for offering the wrong protection.

Here's what an insurance analysis treatment ought to appear like.

1. Personal Info Collection: get as much information about the insured and his member of the family as possible.

2. Get Copies of Existing Policies: the representative should really read the existing policies.

3. Evaluate Insurance Needs: identify the proper protections required and the appropriate policy limitations.

4. Recommendations: exactly what ought to be acquired and prices.

5. Application and Sign-off Analysis: complete the application and have the insured sign off on the analysis type.

6. Provide the Policy: An agent needs to deliver the policy face to face and discuss it once again, not just send you a copy in the mail.

Even after all of the training and education that any insurance representative obtains, the representative is still not an expert in how to manage an insurance claim. For many representatives, learning the claims procedure would be a waste of their time, since many representatives are not licensed to deal with claims.

Sure ... some representatives will be provided a little claims settlement authority by the company they work for. Some agents will have the ability to settle claims up to about $5,000.00, and after that just in the residential or commercial property side of the claim ... such as a little water loss or a theft. For the a lot of part, the insurance company focuses claims managing with the claims employees and independent claims adjusters.

The most essential methods you should take from this post are:

1. Interview EVERY insurance agent to discover their level of competence. Only work with the most certified, Lexington Insurance Agency educated and experienced agents. Let the unskilled representatives practice on people who don't care about safeguarding themselves properlies.

You get what you pay for. You 'd be much better served to pay a greater premium if an extremely qualified agent takes care of you.

3. Never be reluctant to call the Department of Insurance of your state if you have issues with your agent. Agents are controlled for a factor.


Representatives usually carry a type of liability insurance called "Mistakes and Omissions" liability insurance. Mistakes and omssions (E&O) is the insurance that covers the agent's company, or the representative separately, in the occasion that a client holds the agent responsible for a service he supplied, or stopped working to provide, that did not have the expected or guaranteed outcomes. Next: In my never-to-be-humble opinion, ALL agents selling ANY kind of insurance must carry out a Insurance Needs Analysis for the prospect PRIOR to selling the policy. Even after all of the training and education that any insurance agent obtains, the representative is still not a specialist in how to handle an insurance claim. For most agents, discovering the claims procedure would be a waste of their time, given that most agents are not licensed to deal with claims.

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